Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and shipping method selected at checkout, but most orders arrive within 3–7 business days after dispatch. You will receive a tracking number once your order ships.
You can create an account by clicking the “Sign Up” or “Create Account” button at the top of our website. Fill in the required information, and you’re all set to manage orders, track shipping, and update your details.
If your order hasn’t shipped yet, please contact our customer service team immediately at [email protected] with your updated address. If your order has already been shipped, we recommend contacting the shipping carrier directly to request a delivery change.
Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to track your package in real-time. You can also log into your KTC account and view your order history and tracking status.
No. For your security, we do not store credit card information on our servers. All payments are processed securely through our trusted third-party payment providers.
Sales tax is applied to orders where required by law, based on the shipping address and applicable state or country tax regulations.
We currently ship to many countries worldwide. During checkout, you can select your country from the list of available shipping destinations. If your country is not listed, feel free to contact us at [email protected] for assistance.
Whenever possible, we ship your entire order in one package. However, depending on product availability or warehouse locations, your items may arrive in separate shipments. You’ll receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery, as long as the item is unused, in its original condition, and in the original packaging. To begin a return, please contact us at [email protected] for authorization and instructions. For full details, visit our Refund and Returns Policy.
We’re sorry for the inconvenience! Please email [email protected] with your order number and a photo of the incorrect item. We’ll resolve the issue promptly and ensure the correct item is shipped to you.
If your product arrives damaged, please take clear photos of the damage and contact us immediately at [email protected]. We’ll arrange for a replacement or refund as appropriate.
Once your return is approved by our customer service team, we will provide you with the correct return shipping address and instructions. Please do not send items back without prior authorization.
Our customer support team is available to help with any questions or concerns. You can reach us by emailing [email protected]. We aim to respond within 1–2 business days.
Please contact us immediately at [email protected] if you’ve entered an incorrect address. If the order has not yet shipped, we can update it. If it has already shipped, you may need to contact the carrier directly or wait for the package to be returned to us.
We process orders quickly, so if you need to make changes or cancel your order, please contact us as soon as possible at [email protected]. If the order has already shipped, we’ll assist you with our standard return process.
Yes! For select products, pre-order may be available. If a product is marked as Sold Out, check the product page for a “Pre-Order” option or contact us at [email protected] for availability and estimated restock dates.