At KTC, we strive to ensure you are completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.
Return Eligibility
You may return items within 30 days of receiving your order, provided they meet the following conditions:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
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Returns must be authorized by our customer service team before being sent back.
To initiate a return, please contact us at [email protected] with your order details.
Non-Returnable Items
The following items are non-returnable:
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Products damaged due to misuse or negligence
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Items without original packaging or accessories
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Gift cards or promotional items
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:
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A refund will be issued to your original payment method within 5–10 business days.
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Shipping charges (if applicable) are non-refundable, unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at [email protected].
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
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We recommend using a trackable shipping service or purchasing shipping insurance. KTC is not responsible for items lost in return transit.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
📧 [email protected]
We’re here to assist you and ensure a smooth and fair process.